IMPORTANT NOTICE: To all our valued customers across the globe, due to the current COVID-19 situation and an overwhelming amount of orders, please expect delays as we try our best to deliver them to you. To compensate for the late delivery, we will provide free shipping for all your orders. In the meantime, we will continue to monitor and adjust according to developments, while putting our families and communities first.
Why is my order being shipped in different packages?
If you have a multi-item order, each item may be shipped from a different U.S. warehouses, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
When will I receive my order?
Orders are shipped out directly from any of our many U.S. warehouses and they will do everything they can to get you your order as fast as they can! Due to the popularity of our offers, please allow an estimated 1-5 weeks for your order to arrive in the USA (varies from product to product). Other countries can take an estimated 1-6 weeks (varies from product to product) due to distance traveling and customs. Please note, that due to the extreme popularity of our offers, these are only estimates.
Do you ship worldwide & how much does shipping cost?
Yes - we ship worldwide. We offer customers free USA and International Shipping with tracking. There is NO shipping cost & NO sales tax. Hurray!
What is your processing time?
Orders can sometimes take 3-5 days to process after placing the order before shipping out.
Where can I find my tracking number?
When your items are shipped out, you should receive notification from us via email providing you with a tracking number.
If you haven't received one or if the tracking number doesn't work, its okay. Contact us and we'll fix it!
If you need more detailed information, please send us an email at support@skindelux.com and we'll help you out!
Unexpected Delays
In some instances the delivery may take more time than the standard shipping times stated here. Please contact us if your package is taking TOO LONG to arrive and we will help you to resolve any situation that we have control over!
