Refund policy

Last updated: September 15, 2026

We want you to be happy with your SKIN DELUX purchase. If something isn't right, here's how returns work.

14-Day Return Window

You have 14 days from the delivery date to request a return or exchange. After 14 days, we're unable to offer a refund or exchange.

Condition Requirements

To be eligible for a return, an item must be:

  • Unused, unopened, and in the same condition you received it
  • In its original packaging, with all accessories, manuals, and tags included
  • Accompanied by your order number or proof of purchase

Hygiene exception: For skincare and personal-care devices (facial tools, microneedling/derma products, cleansing brushes, and similar items that contact skin), we can only accept returns if the item is unopened and unused in its original sealed packaging.

Non-Returnable Items

The following are final sale and cannot be returned or refunded:

  • Opened or used skincare devices, tools, or accessories that contact the skin
  • Consumables and single-use items (needle cartridges, replacement tips, refill pods, masks, patches)
  • Gift cards
  • Items marked "Final Sale" or purchased on clearance/deep discount

Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery with photos of the issue. In these cases, we'll cover return shipping with a prepaid label, and you can choose a full refund, a replacement, or store credit.

How to Start a Return

  1. Email us at info@skindelux.shop with your order number and reason for return.
  2. We'll review and send you a return authorization and shipping instructions within 1-2 business days.
  3. Ship the item back within 14 days of receiving return approval.

Returns sent back without prior authorization may experience delays or not be accepted.

Return Shipping Costs

  • Change of mind / doesn't fit your needs: Customer is responsible for return shipping costs. We recommend a trackable shipping method, as we're not responsible for items lost in transit back to us.
  • Defective, damaged, or incorrect item: We cover return shipping (prepaid label provided).
  • A restocking fee of up to 15% may apply to non-defective returns, deducted from the refund.

Refunds

Once we receive and inspect your return (usually within 3-5 business days), we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days, depending on your bank or card issuer. Original shipping fees are non-refundable, except where the return is due to our error.

Exchanges

Want a different size, color, or model instead of a refund? Let us know when you request your return - we're happy to arrange an exchange for an item of equal value, subject to availability.

Order Cancellations

Orders can be cancelled for a full refund before they ship. Once an order has shipped, our standard return policy applies.

Questions?

Reach out to us at info@skindelux.shop or +33 6 95 05 21 47 and we'll be glad to help.